Allegion Developer Portal
Allegion Developer Portal
The following table is a reference for possible errors within Schlage Mobile Access
| Platform | Error Code | Message | Description |
|---|---|---|---|
  | sdkConfigurationInvalidSubscripitionKey | An error has occurred accessing the SDK Configuration, make sure all parameters are set. |
Occurs when the parameters for the configuration method are incorrect. Verify values provided to initialize the SDK configuration. |
| sdkConfigurationInvalidConfig | Config must not be null | Occurs when the SDK config has not been initialized. Verify the SDK config has initialized correctly. |
| sdkConfigurationInvalidApplication | Application must not be null | Occurs when the Application parameter is null or not included in the SDK config. Verify Application object is initialized prior to initializing SDK config. |
| enrollmentInvalidIdToken | Invalid idToken. Please check with your access provider that your idToken is still valid. |
Occurs when the idToken provided to the enrollment method of the SDK has expired or is incorrect. Verify value of idToken |
| enrollmentInvalidIntegrationId | Invalid Integration Id. Please ensure that your integration has already been setup in the mobile access hub. |
Occurs when the integrationId provided to the enrollment method of the SDK has expired or is incorrect. Verify value of integrationId |
| enrollmentAccountConflict | An account is already registered for this device, please use that information or restart the entire enrollment process |
Occurs when the mobile device being enrolled is already registered to another integration or account. |
| enrollmentDeviceEncryptionKeyError | Invalid device encryption key. Please ensure you are using a proper context and your device supports secure storage. |
Occurs during enrollment method of the SDK and the device doesn't have secure storage or proper encryption key. Verify version of mobile OS that supports secure storage. |
| enrollmentAccountConnectionError | An unknown error occurred while attempting to connect your account |
Occurs during enrollment method when a general error occurs. Verify mobile device has access to a data network. |
| sdkDeviceNotRegistered | Device is not registered, please perform enrollment before continuing |
Occurs when attempting SDK methods prior to successful execution of the enrollment method. Verify mobile device enrolled successfully prior to scanning for edge devices, retrieving access rights or payloads, or other SDK methods. |
| payloadsInvalidAccessRight | Request failed due to an invalid access right. |
Occurs when trying to retrieve access payloads for the mobile device. Verify access right is formatted correctly. |
| deviceNullError | CredentialBleDevice not initialized |
Occurs when trying to perform operations on a BLE edge device object that is null or not initialized. |
| deviceUnknownError | An unknown error occurred while attempting to access the device. |
Occurs when communicating from the mobile device to an edge device and an error occurs. |
| deviceInvalidRequest | Payload invalid |
Occurs when presenting an access payload (credential) to the edge device and the payload is invalid. Verify the credential has been added to the edge device correctly. |
| deviceConnectionFail | Device connection failed | Android only Occurs when connecting to an edge device and the connection request fails. Verify good signal between mobile device and edge device. |
| deviceCommunicationFail | Device communication failed | Occurs when communicating with an edge device and the communication fails. Clear SDK device cache by calling method clearDeviceCache() and retry. |
| devicePayloadFail | Access failed |
Occurs when presenting an access payload (credential) to the edge device and the edge device fails to grant access. Verify the credential has been added to the edge device correctly. |
| devicepPayloadTimeout | Access request timed out |
Occurs when presenting an access payload (credential) to the edge device and communication times out. Verify good signal between mobile device and edge device. |
| searchFailed | Unable to start scan |
Occurs when scanning for edge devices. Verify the mobile device is not already scanning. |
| unsupportedDevice | Device type not supported |
Occurs when trying to access an edge device that is not currently supported. |
| unknownError | An unknown error occurred 'specific action' |
Refer to the 'specific action' to determine when the error occurred. |
| mahServerError | Request failed while attempting to contact the server |
Occurs during mobile device enrollment or retrieval of access rights or access payloads. Verify mobile device has access to a data network. |
| mahInvalidSubscriptionKey | Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription. |
Occurs during mobile device enrollment or retrieval of access rights or access payloads. Verify subscription key is valid and not expired. |
| mahInvalidHeaders | Access denied due to invalid headers. |
Occurs during mobile device enrollment or retrieval of access rights or access payloads. Verify subscritpion key is valid and not expired.. |
| sdkStorageError | Storage facility failure. |
Occurs during mobile device enrollment or retrieval of access rights or access payloads. Verify version of mobile OS that supports secure storage. |
| sdkNullValueError | 'value' must not be null | Refer to the 'value' to determine the specific cause. |