ENGAGE - MT20W Firmware Update Process for SAMs

Table of Contents

Introduction 3

1. Modifying the Server URL with ENGAGE Mobile APP 4

2. Upgrade Firmware 5

3. Re- connect to the MT20W and modify the Server settings back to the original SAM settings 5

Introduction

This document provides instructions on how our SAM partners can upgrade firmware on the MT20W Enrollment Reader for ENGAGE 6.X with the ENGAGE mobile application. It is understood for this process that the MT20W has been already commissioned in an ENGAGE Partner Managed Account. This documented process is in addition to the FW update process over WiFi, and is intended for SAMs who do not want to host the MT20W’s firmware on their own server.

Modifying the Server URL with ENGAGE Mobile APP

• Connect to MT20W via the ENGAGE Mobile App

• In the ENGAGE MAPP, Select “Settings” and then “WiFi”

• Under Host Configuration, select “DNS” and edit “Server” with the information provided in the screen capture below.

• Under Security, select “Secured”.

• Select "Save"

Upgrade Firmware

• Click on “Upgrade Firmware” and then “Update” to start the firmware upgrade process

• MT20W will disconnect from the MAPP during the upgrade

NOTE: Reconnect to the MT20W and modify the Server settings back to the original SAM settings