Replacing Credentials

Replacing a credential swaps one credential for another that carries the same access assignments as the original credential and blocks/deletes all access from the original (lost or destroyed) credential. This feature is most useful when credentials are damaged/broken or when the original credential is lost.

IMPORTANT WARNING: An old or LOST credential is still valid at previously programmed doors until the lock is presented with the replacement No Tour credential or a new device sync (door file update) is performed.

• Open the ENGAGE Web Application.
• Select USERS tab and the effected User in the Users tab.

• Select the BLUE credential currently assigned to Existing User (Credential 1171).

NOTE: In this case Credential 1171 is to be removed from the system and replaced with a credential that is available in stock (previously enrolled).

• Select Replace this credential to bring up a list of available replacement credentials.

NOTE: If no credentials are available for replacement, you must enroll a credential now. See Enroll Credentials.

• Select a Replacement Credential from stock list. In this case we chose Credential #1802.

WARNING: Physically verify the ink stamp on the physical credential matches the assigned credential from the stock list before Confirming the Replacement.  

• Select Confirm.

VERIFY SUCCESS

• View the momentary Credential Replaced Successfully message.

• The new Credential 1802 is now listed under the Existing User Credentials and the old "Replaced" credential (1171) has been removed from the list.

NOTE: The ICON by the credential indicates the credential now needs programming with the Schlage MT20W.

• Select Update in the Credentials screen above with the Schlage MT20W powered up and communicating with ENGAGE and with the Smart credential in hand.

• Follow the instruction provided on screen, then Select Next.

• Select Finish.

NOTE: The ICON by the credential is removed, indicating the credential was programmed successfully and has no additional programming required.

NOTES:

1. ENGAGE displays Update ICONs indicating the affected locks that require Sync with new access programming.
2. Schlage NDE, LE, and CTE devices may be updated nightly via automated WiFi network connections.
3. Schlage Control™ Smart locks may be updated via No Tour or by the ENGAGE Mobile Application using the "Sync" feature.