Managing Credentials

When a Resident Moves Out

When a resident moves out, it is important to recover the residents’ credential and plan for the credential(s) next use. Here are two scenarios to consider:

1. Resident Moves out and returns their Smart No Tour credential to the Property Administrator who has a new resident available. The new resident requires the SAME access rights as the departing resident. In this case the Property Administrator may choose to:

   • Just rename the User in the ENGAGE database to “The New Resident”.
   • Re-issue the credential to the new resident or,
   • Use the ENGAGE “Replace” feature.

2. Resident moves out and DOES NOT return their Smart No Tour credential. In this case the Property Administrator must proactively manage their property to block/remove access programming from the credential and to guarantee security at every door the previous resident had access.

   • Deleting the credential from the ENGAGE™ database does the following:
     • Removes all previously programmed door access for that credential
     • Generates the update ICONs in the ENGAGE™ database needed to indicate which doors require Sync updates
   • Sync all doors with required updates.

WARNING: The Property Administrator MUST Sync doors with previous (resident) access to remove the un-returned credential from the lock database and to deny future access.