Using ENGAGE Mobile Application

Enrolling Credentials at a Door

It is possible to assign a credential to a specific User, using the ENGAGE Mobile Application and an already enrolled ENGAGE device.

IMPORTANT WARNING: Credentials enrolled at the door, using a local device instead of the MT20W have one limitation:

The enrolled credentials are not searchable in the ENGAGE Web Application when using the Badge ID Search Utility.

• Log into the ENGAGE Mobile Application while physically near an already commissioned ENGAGE device.
• Select the USERS Menu then the specific user to be assigned a new credential.

NOTE: You must add a new user if the user is not already entered. See Adding a User.

• Select an existing User to receive the new credential.

NOTE: In this case we chose Doe, John from the list.

• Select the Credentials menu.

• View the existing credentials assigned to this User. In this case, John Doe has no credential assignments.

• Select "+", to continue.

NOTE: A list of nearby commissioned devices displays.

• Select the device you want to use as the enrollment reader from the nearby Available Enrollment Reader list displayed. In this case we chose Storage.

NOTE: After selection of the Storage device, the LED flashes RED for the next 20 seconds. The Storage door is waiting for a credential to be presented.

• Present the new credential to the nearby device (Storage) with a flashing RED LED.

NOTE: When the device reads the credential, the ENGAGE™ Mobile Application displays a credential "Value” with asterisks ******** displayed.

NOTE: If no credential is presented, the process "Times Out" after 20 seconds so the device can return to normal operation - securing an opening.

• Should a Timeout occur, Select Ok in the popup message and try again.

• Tap on the Function menu setting if the default “Normal” assignment is not wanted. You may set any credential function as needed.

• Select Done.

• Select Save.

• Acknowledge the Credential Updated Successfully! Message.

• Select OK.

VERIFY SUCCESS

• The new credential is now listed for John Doe with the desired (Toggle) credential function.

NEXT STEPS:

This enrollment process selects the credential function and assigns the credential to the existing User. To complete the process, the Property Administrator may need to also perform these steps:

• Provide Access and Schedule Assignments for the property; see Assigning Lock Access and User Schedules.
• Perform device syncing with each device the User has been granted Access; see Sync – Updating a Door File.

WARNING: The enrolled credential is not search-able in the ENGAGE Web Application when using the Badge ID Search Utility.